ABSTRACT

By monitoring working conditions of the 112 EMS workers, factors reducing job satisfaction should be determined and elimi-nated. Solutions should be developed by communicating with the managers about subjects such as hard work, inappropriate physical condi-tions, limited social facilities, which can be easily improved. (Gazi Med J 2011; 22: 1-5)

57.3% of the participants are female and 42.7% male. 8.4% of the workers are physicians, 36.5% other health personnel, 17.1% paramedics, 28.2% EMT (emergency medical technician), 9.8% medical officers and drivers. The satisfaction of the workers differs with socio-demographic status. Married people, when compared to singles, are more satisfied. When the employment period is analyzed, the most satisfied group is the worker group with a 1-3 years employment period and the least satisfied is the workers group with a 10-over years employment period. The most satisfied group regarding the social aspect of the work is the workers with 1001TL-over salary, while the least satisfied group is the workers reports for incapability to work because of an accident or illness

This is a descriptive study applied to personnel working in 112 EMS (emergency medical service) in An-kara, The questionnaire was applied to 510 people with face-to-face interviews in the second half of the year 2009. The participation rate was approximately 50%. Data is represented as mean±SD, frequency distribution. Analysis of variance and t-test is used in statistical analysis.

The 112 emergency medical services’ workers experience a decrease in motivation and an increase in burnout and dissatisfaction due to the hard working conditions, uneasiness of the unpredictable cases, the first moments and the excitement of the event. The aims of this study are evaluation of job satisfaction, determination of working conditions and problems of the personnel working in 112 emergency medical services (EMS) station and provision of information for studies attempting to eliminate the problems